NAOMI HOWE
I’m a UX researcher with 18+ years in healthcare, on a mission to improve the digital experiences of patients and clinicians. After working as a physical therapist and clinic manager, I transitioned into UX to tackle the system-level problems I used to see every day.
Today, I blend qualitative research, data analysis, and human-centered design to drive meaningful innovation in digital health. Whether I’m leading usability testing, setting up a research ops department, or co-creating with product teams, I focus on one thing: understanding people deeply to design for what truly matters.
I bring clinical insight, strategic thinking, and research rigor to every challenge and I’m always looking to connect with teams building the future of healthcare.
HOW CLINICAL CARE SHAPES MY UX PERSPECTIVE
My passion for User Experience grew out of my experience as a healthcare provider navigating various software programs that were rarely compatible with each other. The programs required extensive training and were prone to error, making them frustrating for both patients and providers. I have always been interested in improving the technology we use; I think technology should make tasks easier and the navigation should feel seamless.
My background as a clinician prepared me for the transition to User Experience. There are so many similarities between my role as a physical therapist and my experience as a UX professional. Defining the problem, empathizing with the perspective of the users, determining the best way to address user needs, analyzing data to confirm research findings, and assessing the best way to solve the user’s problem are principals I have always used in my work.
As a therapist, I created unique rehab experiences for each patient. I used problem solving skills daily to produce treatment programs that would enhance their functional mobility. As a user experience professional, I have continued to create unique experiences, problem solve and address user needs to enhance their interactions and satisfaction with the products they use.
SKILLS
UX RESEARCH
Interviews
Surveys
Usability Studies
Affinity Mapping
Empathy Maps
Contextual Inquiry
Heuristic Evaluation
Journey Maps
Persona Development
A/B Testing
Competitive Analysis
Stakeholder Presentations
UX DESIGN
Wireframing
Prototypes
Mockups
Interaction Design
Information Architecture
UI Design
Typography
Iconography
Design Systems
Responsive Design
User Flows
Design Critique and Feedback
BEYOND UX
I see myself as a lifelong learner, and I am always looking for new ways to express myself creatively, enhance my knowledge base and help others to do the same. Outside of research and design I’m also a military spouse and a mom to a little boy, a little girl and 2 adorable cats. I love cooking, drawing, traveling, and creating memories with my family and friends.
